Client Relations Manager

K2 Services • Boston, MA

9d • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We’re seeking a hands-on, service-driven Client Relations Manager to lead a dynamic workplace services team and deliver an exceptional on-site experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading diverse service lines, and can build strong relationships while driving operational excellence.

Requirements

• Experience managing multi-service teams within office services, hospitality, or workplace operations
• Strong leadership skills with the ability to motivate and develop teams
• Excellent communication and relationship-building abilities
• Highly organized with the ability to manage multiple priorities and projects

Nice To Haves

• Background in law firm environments, records management, or office moves is a plus

Responsibilities

• Lead, coach, and develop a team of 8 across mailroom, print/copy, reception, hospitality, and records
• Oversee daily operations to ensure all service lines run efficiently and meet client expectations
• Foster a collaborative, accountable team environment focused on service excellence
• Manage the full hiring process, including interviewing, onboarding, and training new team members
• Provide ongoing coaching, performance feedback, and development opportunities
• Build and maintain strong partnerships with the Office Manager and key client stakeholders
• Act as the primary point of contact for service delivery, proactively addressing needs and identifying improvements
• Plan and execute on-site events, ensuring a high level of service and attention to detail
• Partner with internal teams and vendors to deliver seamless, engaging experiences
• Lead and support office-wide initiatives, including ongoing cleanup and organization efforts
• Play a key role in office move preparation, coordinating logistics and ensuring a smooth transition

Benefits

• Equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed