Client Relations Manager

Allied Maker•Glen Cove, NY

21h•Onsite

About The Position

Allied Maker is hiring a Client Relations Manager to own the client relationship from first contact through close. This is a senior, client-facing sales and account management role for a polished professional who can speak the language of designers, architects, and discerning principals; carry meaningful accounts; and represent the brand at the highest standard with minimal ramp. The Client Relations Manager is the primary point of contact for inbound inquiries, active projects, and key trade accounts. They produce accurate quotes, move orders forward, and convert relationships into long-term specifying behavior. They are visible from day one, expected to operate confidently before fluency is complete, and to set the standard the rest of the client-facing team is measured against.

Requirements

6+ years of client-facing experience in design, A&D, luxury retail, hospitality, gallery, or a comparable environment where standards were high and internalized.
Demonstrated track record managing high-value accounts, complex client relationships, or a quota-bearing book of business.
Professional polish that shows up by nature, not by instruction: voice, appearance, conduct, and written communication reflect the standard of the brand without prompting.
Real phone and in-person presence: warm, composed, articulate; able to hold a room with experienced clients and walk a discerning designer through a complex quote without losing control of the conversation.
Strong written communication with attention to tone, grammar, and clarity.
Sound judgment under partial information: knows when to answer, when to escalate, and when to slow a deal down; does not guess or overcommit.
Composure under pressure: remains calm when challenged on price, lead time, or specification; does not become flustered or hesitant.
Real-time learning style: retains information quickly, applies it immediately, does not require repetition.
Reliability without supervision: consistently on time, present for full hours, comfortable operating within structure rather than testing its edges.
Available 9:00 AM to 6:00 PM, Monday through Friday, on-site in Glen Cove, without scheduling conflicts.
Emotional intelligence and discretion; able to read a room, handle frustration calmly, and protect internal information appropriately.
Proficiency with standard office tools (email, calendar, Google Workspace or Microsoft 365, spreadsheets) and CRM systems.

Nice To Haves

Direct experience selling to or working alongside architects, interior designers, and lighting designers.
Background in lighting, furniture, luxury home, or another high-touch design category with experienced specifier audiences.
Experience carrying a quota, an account list, or full ownership of client outcomes in a luxury or trade-driven sales environment.
Familiarity with CRM or project management tools (NetSuite, Salesforce, HubSpot, Wrike, or similar).
Experience mentoring or setting the standard for more junior client-facing staff.
Personal curiosity about materials, craft, and design — not just professional interest.

Responsibilities

Serve as the primary point of contact for designers, architects, and high-end residential clients across email, phone, and in-person showroom interactions.
Speak and write with clarity, composure, and intention; represent Allied Maker in voice and tone the way a client would expect from a luxury studio.
Hold the room with experienced clients; respond confidently under partial information without guessing, over-explaining, or losing control of the interaction.
Build long-term trust with specifying accounts so Allied Maker becomes a default specification, not a one-off purchase.
Generate accurate, clean quotes and revisions; manage the full lifecycle from inquiry to closed order without items falling through.
Recognize buying signals and move deals forward at the right moment without resorting to pressure tactics.
Discuss price, lead time, terms, and trade with confidence; protect the brand's standards while keeping the client moving.
Coordinate cross-functionally with production, design, and leadership to ensure commitments made to the client are commitments the business can keep.
Own a book of trade accounts; deepen those relationships through follow-through, product expertise, and consistent presence.
Represent Allied Maker at showroom visits, trade events, and select client meetings; match the tone of designers and architects in the room.
Identify opportunities to grow specification within existing accounts and surface them to leadership.
Mentor junior client-facing staff; set the bar for showroom and email interactions and reinforce the standard by example.
Keep client and project information accurately recorded in Allied Maker's CRM and internal systems with support from the Systems Engineer and Client Strategy leadership.
Close loops reliably; nothing slips, nothing requires reminder, and escalations happen at the right time for the right reasons.
Continuously absorb product, materials, pricing, and process information; apply it immediately in live client conversations without repetition.
Handle moments of client frustration with patience and emotional intelligence; protect internal information and understand the difference between what you know and what you should say.