Client Relations Manager

Aramark

About The Position

The Client Relations Manager for First Class Vending, an Aramark brand, is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction. First Class Vending, now part of Aramark Refreshments, has been Southern California’s leader in vending and micro-market solutions for over 30 years. We deliver inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark’s national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.

Requirements

1-3 years of proven experience in selling, marketing or supervisory/leadership experience preferred
Requires a bachelor's degree or equivalent experience
Strong organizational, time management and leadership skills are required
Ability to communicate effectively with clients, client's customers, and support staff
Capability to respond effectively to changing demands
Experience with and knowledge of all Microsoft Office applications

Nice To Haves

Contract-managed service experience is desirable

Responsibilities

Develop and manage relationships within an existing client base across First Class Vending’s vending, micro-market, and OCS segments to support execution of growth initiatives.
Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services.
Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence.
Document client visits with respect to risks, opportunities, and relevant action plans.
Forecast sales activity and revenue achievement using sales automation/client management platforms.
Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
Stay informed on industry trends and innovations to proactively introduce enhancements to clients.