Client Relations Manager
About The Position
Allied is seeking an experienced Client Relations Manager to join its Customer Service team. The role requires strong leadership ability, excellent managerial skills, and the capacity to provide clear focus and direction to department members. The Client Relations Manager will be responsible for the management, operation, and performance of level 2 and senior level Client Services Representative staff, the Client Services Auditor, and the Client Services Trainer. Key responsibilities include the design of departmental goals and procedures, workflow management, ensuring customer responsiveness, monitoring productivity, conducting quality review, and facilitating training and development.
Requirements
- Bachelor's degree in related field required
- Minimum of 3-5 years management experience in multi-functional Call Center environment
- Must have insurance experience
- Proven leadership skills and proactive management style is needed
Responsibilities
- Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills
- Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions
- Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director
- Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis
- Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
