Client Relations & Growth Manager

Lafayette•Lafayette, LA

1d•Onsite

About The Position

Senior Helpers Lafayette is seeking a professional, reliable, and growth-minded Client Relations & Growth Manager to support client retention, service growth, community outreach, and overall client satisfaction. This role is ideal for someone who is highly organized, proactive, relationship-driven, and able to communicate effectively with clients, families, vendors, referral partners, and internal team members. We are looking for someone who takes ownership, anticipates needs, and understands the importance of both exceptional service and organizational growth.

Requirements

Minimum of 2 years of experience in client services, healthcare, home care, customer relations, or operations required
Proficiency in Microsoft Office Suite and comfortability using technology and AI tools
Reliable transportation and willingness to travel within service areas
Professional, outgoing, dependable, and growth-oriented
Strong organizational skills and ability to work independently
Self-starter mentality with strong follow-through and accountability

Nice To Haves

Experience with WellSky or similar systems preferred
Strong communication and relationship-building skills

Responsibilities

Maintain strong communication with clients, families, vendors, and referral partners
Support client retention and identify opportunities for service growth
Assist with service coordination and client satisfaction follow-up
Work collaboratively with leadership, operations, scheduling, recruiting, and marketing teams
Participate in community outreach, networking, and marketing initiatives
Assist with trainings and occasional weekend/community events as needed
Utilize WellSky or similar systems for documentation and service management
Help identify operational opportunities and support company growth initiatives