Client Relations Manager

K2 Services • New York, NY

7d • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a Hospitality Services Manager to oversee front-of-house operations supporting our financial services client at their large corporate headquarters. This role leads a high-performing guest services team and ensures a professional, welcoming workplace experience for approximately 1,500+ employees, executives, and visiting clients. The ideal candidate brings deep corporate hospitality experience and a track record of elevating service delivery to white‑glove standards.

Requirements

• Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• 5+ years of experience managing guest services, reception, corporate hospitality, or conference center operations within a large headquarters environment.
• Demonstrated success operating in a fast-paced corporate setting supporting 1,000+ employees
• Strong communication, organizational, leadership, analytical and problem‑solving skills.
• Expert level proficiency working with conference room management software suites such as EMS, Condeco (Eptura), Robin or similar
• Experience driving white‑glove service levels with a focus on delivering exceptional workplace experiences.
• Proven ability to lead high-performing teams, maintain strong morale, and develop talent.

Responsibilities

• Lead, mentor, and support a team of 10+ guest services professionals, including receptionists, lobby ambassadors, and event coordinators across multiple floors.
• Deliver a consistently high‑quality experience for employees, executives, guests, and high‑profile clients.
• Oversee meeting and conference center operations, including room setup, audiovisual support, and coordination with internal partners.
• Manage day-to-day event planning efforts; ensure flawless execution of meetings, special events, and on‑site engagements.
• Partner closely with the in‑house catering department to support events; experience working with internal culinary teams is a strong plus.
• Serve as a primary point of contact for workplace teams, business units, and key internal stakeholders.
• Address guest and client concerns with urgency, ensuring timely and effective issue resolution.
• Identify opportunities to enhance service delivery and raise performance levels to premium, white‑glove standards.
• Ensure adherence to building policies, security requirements, and safety protocols.
• Drive a culture of continuous improvement through implementing standardized processes that increase efficiency and productivity.
• Occasionally support after‑hours events as needed.
• Maintain a strong team culture focused on morale, accountability, and high performance.
• Demonstrate a proven ability to develop personnel, helping team members grow into roles with expanded responsibility and leadership.
• Achieve results through effective delegation, coaching, and empowerment.
• Promote a service‑oriented mindset with strong problem‑solving skills and a “yes‑we‑can” attitude.

Benefits

• Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
• Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
• Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level