Client Relations Manager
About The Position
Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As an Account Manager, you'll build and foster relationships with clients and ensure satisfaction. You will present recommendations for property improvements, proper horticulture procedures, and quality service within budget. You will manage all customer communication within client portfolio, and partner with clients to actively promote landscape enhancements to beautify existing properties. You will maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded. You will lead in the resolution of customer problems or concerns, and achieve revenue, profitability, and contract renewal goals. You will ensure renewals of each current account within the customer portfolio.
Requirements
- 3+ years' experience in the landscape industry in an account management or similar capacity
- Exceptional interpersonal communication and relationship building skills
- Strong organization and conflict management abilities
- Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
- Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
- Experience in managing enhancement sales and estimation
- A Winning Attitude!
Responsibilities
- Build and foster relationships with clients and ensure satisfaction
- Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
- Manage all customer communication within client portfolio.
- Partner with client to actively promote landscape enhancements to beautify existing properties.
- Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
- Lead in the resolution of customer problems or concerns.
- Achieve revenue, profitability, and contract renewal goals.
- Ensure renewals of each current account within the customer portfolio.
Benefits
- Family company culture from the ground up
- Industry leading compensation
- Quarterly and annual performance-based incentive program
- Paid vacation and holidays
- Company vehicle, laptop and phone
- Full suite of health insurance -- medical, dental, vision, etc.
- 401(k) with company match
- Accelerated professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
