Client Relations Manager

Modern Executive Solutions

21h•$80,000 - $95,000•Remote

About The Position

The Client Relations Manager role will primarily support Modern's Talent Consulting practices in the delivery of talent and organization consulting solutions. This role ensures projects are planned and executed to meet client and internal expectations by providing project and business administration support. Responsibilities include document preparation and management, scheduling interviews and meetings, accounts receivable and payable, and correspondence and file management. The role requires critical thinking and problem-solving within the talent execution and coordination process, ensuring client satisfaction through professional communications, attention to detail, and responsiveness.

Requirements

Microsoft Suite
Salesforce CRM
ATS
Excellent written and verbal communication skills
Ability to format, edit, proofread, and transmit client deliverables with exceptional attention to detail
Strong interpersonal skills to engage effectively with clients and candidates
Ability to organize, coordinate, and track multiple workstreams, projects, and tasks while prioritizing timely execution and communication
Ability to manage up and across team members
Understanding and responsiveness to internal and external client requirements, goals, and issues
Demonstrates self-confidence and determination
Manages situations in a calm, steady, “can-do” manner
Strong service orientation – team, client, and candidate
Diligence: Committed to delivering high-quality work with meticulous attention to detail, ensuring accuracy and caution in all aspects of your tasks.
Results Driven: Manages projects, initiatives, and resources according to search and team strategy effectively and proactively; responsible for the broader teams’ execution of work.
Strong process orientation with ability to co-create processes to build in efficiencies or close gaps where needed.
Sets priorities and reviews progress against goals regularly.
Can juggle multiple tasks at once in a fast-paced, rapidly changing environment
Collaboration: A team player who thrives in a collaborative, remote-first environment and values exchanging ideas and insights with colleagues.
Adaptability: Ability to navigate ambiguity and adapt quickly in fast-changing situations. Flexibility to manage shifting priorities while maintaining productivity. Creative solution finder.
Energy & Drive: Brings a high level of energy and personal drive with a thirst for excellent execution and exceeding expectations. Ready to jump in and always add value.
Ethics & Attitude: Demonstrates strong business ethics (honesty, integrity, confidentiality, discretion) in all situations. Strong self-starter with positive attitude.
Proven experience working in a fast-paced environment, supporting senior-level executive(s) and working with diverse teams at all levels.

Nice To Haves

Industry knowledge for Executive Search and/or Consulting preferred
Professional Services, Executive Search, or Consulting industry experience preferred
Project coordination experience preferred

Responsibilities

Assist with the coordination and tracking of select talent and organization consulting or network assignments and projects.
Build positive and trusting relationships with internal stakeholders, clients, and candidates.
Format, edit, proofread, and transmit client deliverables with exceptional attention to detail.
Maintain client and candidate communications through scheduling without error and prioritizing high demand requests.
Prepare meeting and/or travel itineraries for consultants, clients, or candidates.
Support search teams with account administration and tracking, including consultant expenses, client invoices/receivables, and other financial reports.
Create and maintain an efficient file management and follow-up system for all search processes.
Maintain the accuracy, quality, and integrity of all information in the Modern database and shared folders.
Uphold client, candidate, and company-wide confidentiality under GDPR compliance standards.