Client Relations Manager

K2 Services•New York, NY

5d•$70,000 - $110,000

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

Requirements

3–5 years of experience in office services, hospitality, or workplace operations
Strong communication and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and workplace system
Strong attention to detail and organizational skills
Client-focused mindset
Leadership and accountability
Operational efficiency
Problem-solving and decision-making

Nice To Haves

Previous leadership or supervisory experience preferred

Responsibilities

Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
Maintain a professional, organized, and client-ready environment at all times
Participate in leadership discussions, providing updates on performance, challenges, and opportunities
Develop and maintain processes and procedures to support efficient service delivery
Monitor performance metrics and service levels, identifying opportunities for improvement
Maintain and update operational documentation and playbooks
Build and maintain strong client relationships through consistent communication and service delivery
Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
Address concerns and service requests promptly, ensuring resolution and follow-up
Oversee meeting and conference room operations, including setup, coordination, and space management
Monitor room usage and ensure spaces are properly maintained and ready for use
Support mail and print services as needed, ensuring accuracy and timely completion
Assist with project coordination, including tracking progress, timelines, and deliverables
Lead, develop, and manage team performance, providing coaching and feedback
Support hiring, training, and employee engagement initiatives
Partner with internal teams to address employee-related matters and support retention
Participate in training and development to strengthen leadership and operational performance