CLIENT RELATIONS MANAGER

K2 Services

2d • $72,033 - $97,457 • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Hospitality Manager plays a central role in delivering a seamless, high-quality workplace experience for executives, staff, and distinguished guests. This individual is responsible for overseeing front-of-house (reception, guest services, hospitality) and back-of-house (housekeeping, facilities support, mail/supplies) operations. The role requires strong leadership, cultural awareness, and a refined understanding of luxury service standards to consistently exceed expectations in a high-profile international environment.

Requirements

• 5+ years in luxury hospitality, client relations, or corporate services, ideally in high-profile or culturally nuanced environments.
• Proven ability to lead, motivate, and coach service teams with professionalism and empathy.
• Deep understanding of Forbes 5-star, LQA, or equivalent luxury service benchmarks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and strong reporting/documentation skills.
• Exceptional communication, discretion, and cultural awareness.
• Ability to lift 50+ pounds and manage physical aspects of facilities support.
• Corporate polish, refined presentation, and comfort interacting with executives and VIP guests.

Responsibilities

• Manage the daily operations of housekeeping, reception, catering/food & beverage services, and facilities maintenance.
• Ensure all areas, including reception, conference rooms, executive suites, cafés, and common spaces, reflect the highest level of cleanliness, presentation, and readiness.
• Maintain operational workflows that balance efficiency with service excellence.
• Conduct daily team briefings to set goals, assign responsibilities, and reinforce service priorities.
• Provide direct supervision, coaching, and performance feedback to service staff, ensuring accountability and high morale.
• Train and mentor new hires and floaters on service standards, client culture, and hospitality expectations.
• Monitor staffing levels, schedule coverage, and address absences or call-outs in real time.
• Serve as the visible leader of hospitality and client relations in the workplace, greeting executives, VIPs, and guests with discretion and warmth.
• Anticipate guest needs, ensuring personalized, culturally aware service that aligns with Forbes 5-star and LQA standards.
• Partner with Executive Services to plan and execute meetings, events, and special visits.
• Provide backup support for reception and guest ambassador roles as needed.
• Develop and oversee porter and housekeeping schedules, conducting daily quality checks to ensure pristine conditions.
• Track and resolve maintenance issues quickly through collaboration with Facilities Management.
• Ensure convenience rooms, pantries, and cafés are fully stocked and presentable.
• Manage and audit supplies for housekeeping, catering, and facilities (envelopes, boxes, beverages, amenities).
• Submit concise daily reports summarizing: Visitor and VIP activity, Maintenance updates and facility issues, Staffing levels and adjustments, Inventory status and supply needs.
• Maintain clear records of service delivery, issue resolution, and guest feedback.
• Ensure escalation processes are followed for unresolved service or facility concerns.
• Enforce hospitality benchmarks such as Forbes 5-star and LQA criteria in all guest-facing and back-of-house operations.
• Conduct monthly audits of cafés, copy rooms, and housekeeping closets to ensure compliance with service and inventory standards.
• Promote and model corporate polish and professional presentation at all times.

Benefits

• Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
• Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
• Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed