Client Relations Associate

ZAH Group • Lincolnshire, IL

6d • Onsite

About The Position

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run towards opportunities. We deliver quality and innovation in everything we do, designing and launching hundreds of groundbreaking products each year. Join us and be part of a legacy built to last.

Under close supervision, the Client Relations Associate is responsible for responding to customer inquiries and processing customer orders. This position is also responsible for issuing return authorizations and processing charge backs and promotion payments.

Requirements

• High School diploma required.
• Bilingual required.
• Proficient in MS Office suite of applications.
• Must be able to multitask, manage shifting priorities, and work independently and with others.
• Ability to work in fast-paced and high-stress environment.
• Ability to communicate effectively both verbal and written.

Nice To Haves

• Experience with PRMS, AS400, BOSS, or Varsity preferred.

Responsibilities

• Answer customer inquiries of routine scope and complexity via phone or email in a timely matter.
• Follow up with customers and escalate inquiries/requests to the Supervisor as needed.
• Process orders and ensure all appropriate promo codes and promotion attributes are applied.
• Process special orders as requested.
• Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt with the proper approvals.
• Investigate and process all charge backs within 30 days of receipt.
• Escalate any charge backs past 30 days to the Supervisor.
• Process claims as required.
• Review Claims Management System errors to ensure Standard of Performance requirements are met and errors are limited.
• Process promotion payment (coop) as needed.
• Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request.
• Cross train and provide assistance to team members as needed.
• Maintain accurate account customer profiles.
• May set up new accounts and update customer information in the system for the Canada and International database.
• Perform other duties as required within the nature and level of work.

Benefits

• Paid Vacations & Holidays
• Profit Sharing & Matching 401(k)
• Health Insurance (Medical, Vision, & Dental)
• Discounts on Klein Tools products
• Education and Professional Development Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED