Associate - CC Client Relations

Louisiana Society for the Prevention of Cruelty•New Orleans, LA

6d•$15 - $19•Onsite

About The Position

The LA SPCA's busy community clinic provides low-cost veterinary wellness and other services to the Greater New Orleans area. The diverse duties in this position guarantee the smooth operation of the clinic and the services that it provides.

Requirements

High school diploma or GED required
Previous customer service experience required
Must be computer savvy and be able to learn multiple software programs quickly
Proficient at Microsoft office and comfortable learning new software/programs
Excellent written and verbal communication skills
Excellent customer service skills
Must be able to pass a criminal background check and pre-employment substance screening
Should not be allergic to animals; must be able to work around all animals
Must be able to work with industrial-strength cleaners and disinfectants and sweep and mop
Must be able to lift at least 50 pounds, push and pull heavy objects, bend, twist, reach
Able to perform strenuous physical activities including frequent walking, standing, bending and stooping

Nice To Haves

Bi-lingual in Spanish a plus

Responsibilities

Manage daily appointment schedules, client billing and record keeping in an accurate and timely manner.
Understand and record customer medical concerns to relay to the veterinary team.
Explain the benefits of a variety of retail products such as flea and tick prevention.
Treat all animals humanely, professionally, and with compassion, regardless of the situation or circumstance.
Maintain confidentiality regarding all cases and LA/SPCA information.