Director, Client Relations (Client Relations)

Securemedyorporated•Fort Washington, WA

1d•Remote

About The Position

Under the general direction of the Chairman/CEO, this is a leadership function charged with providing oversight of the client relations department. The team consists of three members including a Capture Management / Digital Marketing Specialist, Technical Proposal Writer and Cost Estimator, all working remotely. The standard duty hours are 8am – 5pm, Monday through Friday with immediate accessibility and availability during off hours, as deemed necessary.

Requirements

Candidate shall have at least five (5) years leadership experience managing high-profile security programs, preferably in support of a federal level security program
Possesses strong project management, organizational and administrative skills
Strong verbal and written communication skills (writing sample may be required)
Ability to function as a self-motivated entity with corporate support, but minimal oversight
Ability to work a flexible schedule to include evenings, weekends and holidays as requested or required to meet strict proposal deadlines.
Basic knowledge of Microsoft Office Suite to include MS Word, MS Excel, MS PowerPoint and MS Outlook also required
Ability to prioritize responsibilities and perform multiple tasks under pressure; Tasks must be performed effectively, under strict deadlines and in a professional manner.
May require occasional, ad-hoc regional job-related travel, as deemed necessary.

Nice To Haves

Utilize available digital marketing resources for brand awareness and advertising of service offerings
Registration and updates into Vendor databases for Prime Contractors and/or Client databases
Collaborate with IT Department to coordinate routine updates and revisions to company website and social media portals including Facebook, LinkedIn, Instagram and Twitter
Conduct close monitoring of future re-solicitation of missed contract award opportunities through ZoHo CRM
Performs all activities related to the initial application, renewal and maintenance of MBE/DBE/SBE certifications for private sector opportunities
Conducting preliminary assessment of Request for Proposals using predefined parameters resulting in sound decision on preceding with response to proposal
Conducting in-depth review of Request for Proposals to understand client service needs and desired solutions.
Performing key role in contributing, reviewing, and editing draft of proposals prior to final submission
Gathering relevant supporting information from both internal and external sources for proposal content creation
Identifying gaps and / or conflicts within Request for Proposals and communicate with prospective client for clarification.
Construct accurate assessment of mandatory minimum contractual hours of services to be provided for duration of contract period
Support the development of realistic cost proposal schedules that meet RFP and company requirements within strict deadlines
Generate detailed pricing using a pricing model, proposal structure, and pricing strategy with MS Excel
Prepare cost volume documents in line with specific instructions provided within the RFP
Provide all relevant price justifications and explanatory responses to support data to justify adequacy, realism reasonableness, and audit validation

Responsibilities

Identifying feasible business development opportunities to pursue for strategic business growth utilizing standard “Bid Evaluation Form”
Collaboration of proposal development efforts across cross-functional teams including operations, human resources, training, and programs management.
Conduct comprehensive assessment of RFP identifying all costs associated with fulfilling contractual requirements, i.e., uniforms, equipment, vehicles, insurance, etc.
Maintain familiarity with compensation and benefits structure as dictated by CBA, contractual requirements and/or jurisdiction where services will be provided
Attend in-person and/or virtual vendor outreach events and pre-proposal conferences
Generate comprehensive weekly report of all ongoing and upcoming client relations and business development activities
Maintains final responsibility for responsive, timely and accurate proposal submission in line with proposal submission instructions and deadline
Collaborating and providing oversight to the team members responsible for performing the following functions: Capture Management / Digital Marketing, Technical Proposal Support, Pricing Proposal Support.