About The Position

GEM is hiring personable and motivated Client Relations Associates to help strengthen relationships between organizations, customers, and local communities. This entry-level opportunity is suited to someone who enjoys communicating with people, solving problems, and creating positive experiences. The role supports customer and client relationship initiatives, communicates campaign and service information, responds to general customer questions, and helps with client engagement activities. Associates collaborate with internal team members and communicate customer feedback to the appropriate colleagues. GEM offers hands-on customer relations experience, communication development, training and mentorship, and opportunities to develop business skills.

Requirements

  • Excellent interpersonal and communication skills.
  • Customer-focused mindset.
  • Strong organizational abilities.
  • Professional attitude and reliability.
  • Willingness to learn new skills.

Nice To Haves

  • Customer service experience is helpful but not required.

Responsibilities

  • Assist with customer and client relationship initiatives.
  • Communicate campaign and service information.
  • Respond to general customer questions.
  • Maintain professional and positive interactions.
  • Support client engagement activities.
  • Work collaboratively with internal team members.
  • Communicate customer feedback to appropriate team members.

Benefits

  • Hands-on customer relations experience.
  • Professional communication development.
  • Training and mentorship.
  • Opportunities to develop business skills.
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