Client Project Coordinator 1

Pace® Analytical Services•Dulles, VA

21h•Onsite

About The Position

This is a part-time, onsite, Client Project Coordinator 1 position located in Dulles, VA, Monday through Wednesday, 9:00 a.m. - 5:30 p.m. The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer. Responsible for administrative support for the Project Management Team by acting as a liaison between project management and sample receiving/log-in to successfully intake and manage clients’ work.

Requirements

Bachelor’s degree in business administration, chemistry, biology, or a related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.
Customer service principles, practices, and techniques.
Computer applications and systems related to the work.
Experience interacting with individuals from diverse backgrounds, including situations that may be confrontational or strained.
Proper business English, including spelling, grammar, and punctuation.
Delivering professional-level customer service across various markets.
Training others on policies and procedures.
Preparing reports, correspondence, and other written materials.
Exercising initiative and independent judgment within established guidelines.
Using tact, discretion, and sound judgment in interactions.
Contributing effectively to team goals and objectives.
Building and maintaining effective working relationships.

Responsibilities

Oversee, review, complete, and process project management forms, documents, databases, and related materials.
Serve as a liaison regarding client project needs and provide guidance to ensure successful project setup.
Direct client calls and requests to the appropriate project manager for follow-up.
Schedule and enter bottle orders into the container order system based on client sample needs.
Review login dashboard and update information and confirmations as needed.
Assist in developing or supporting project or program objectives, including budgets, timelines, materials, personnel, and other requirements; present information to management.
Interpret and apply department policies, procedures, and applicable laws and regulations; seek guidance as needed.
Contribute to team effectiveness by offering suggestions and actively participating in work teams.
Promote and support the mission of Pace through professional, courteous interactions that foster a collaborative work environment.