Client Programs Specialist

Enlyte•UNAVAILABLE, UNAVAILABLE

5d•Remote

About The Position

The Client Programs Specialist coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions, including medical bill processing. The role supports high-level client relationship management and acts as a liaison during delivery of outsourced IT or business process solutions. In partnership with Client Services Management, the Specialist helps drive client satisfaction and communication, manages client changes to programs, and works with delivery teams to execute contract terms and deliver projects on time. The position also prepares reporting, investigates client concerns, and contributes to improving internal processes and infrastructure. This is a full-time, fully remote position open to candidates anywhere in the United States. Occasional travel to customer sites may be required.

Requirements

College degree, or a high school diploma plus 2–4 years of industry experience.
Ability to present and interpret data for customers.
Intermediate skills in Microsoft Word, Excel, and PowerPoint.
Strong grammar and business writing skills for documentation and customer communication.

Nice To Haves

Worker's compensation or auto casualty bill review experience.

Responsibilities

Coordinate with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions.
Drive client satisfaction and communication, and contribute to management of client relationships in partnership with Client Services Management.
Work with internal teams to execute contract terms and conditions and ensure on-time delivery of projects supporting client businesses.
Implement and process client program changes.
Prepare and deliver standard and ad hoc reports.
Research and troubleshoot client concerns and issues.
Act as a liaison between external client teams and Service Operations.
Contribute to continuous improvement by designing and delivering reports, suggesting and implementing improvements to tools and processes, and relaying and implementing customer suggestions.
Report proactively on account changes, problems, or issues to ensure customer support agreements are met.
Resolve customer inquiries and complaints quickly, effectively, and with high quality.
Identify new business opportunities to help grow client relationships.
Travel to customer sites when needed to participate in process improvement analysis or present recommendations and solutions.