Client Programs Specialist 1

Enlyte•UNAVAILABLE, UNAVAILABLE

About The Position

The Client Program Specialist 1 supports clients through effective communication, adherence to established processes, and operational execution. This entry-level role involves learning and applying foundational processes, maintaining accurate documentation, and supporting internal teams and external partners. It requires attention to detail, strong communication and organizational skills, and a willingness to learn.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to follow procedures and work within structured processes.
Proficiency with basic computer applications, such as Microsoft Office.

Nice To Haves

Associate’s or Bachelor’s degree.
Experience in bill review, workers' compensation, claims, or client service environments.
Experience with Salesforce.

Responsibilities

Communicate with clients using established protocols and manage client tickets through Salesforce.
Participate in client calls and follow up on action items as directed.
Document and escalate client issues appropriately.
Develop foundational knowledge of client programs and workflows.
Follow established operational procedures for routine tasks with accuracy and consistency.
Create and maintain documentation using standardized templates.
Support tracking and reporting of basic service level metrics.
Communicate clearly with internal teams and respond to requests promptly.
Provide support to team members as needed.
Share knowledge of basic processes and refer to documentation when appropriate.