Client Patient Coordinator, Neurology & Surgery, MVS

Ethos Veterinary Health•San Antonio, TX

4d•Onsite

About The Position

MissionVet Specialty & Emergency (MVS) in San Antonio, TX, is seeking a full-time Client Patient Coordinator (CPC) to join their Neurology & Surgery teams. As an essential part of the hospital, CPCs play a vital role in providing exceptional care for patients and support for clients through compassion, communication, and expertise. The CPC acts as an extension of the doctors and technicians, keeping clients updated with relevant information, calming their fears, and ensuring their comfort during stressful times. MVS values its team like family, supports professional development, and promotes work-life balance.

Requirements

At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred
Strong interpersonal and client communication skills with a passion for assisting others.
Exceptional multitasking abilities, organizational skills, and attention to detail.
Dependable, proactive, and team-oriented with a positive attitude.
Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

At least 2 years of experience as a veterinary technician or veterinary technician assistant
Knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
Fluency in multiple languages

Responsibilities

Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
Greet clients and patients, and escort them to an exam room.
Obtain and record patient vitals (weight, heart rate, respiratory rate, CRT/MM) in SmartFlow and the medical record.
Provide the veterinarian with pertinent medical history as outlined in the training SOP.
Provide patient restraint during examinations.
If trained and appropriate, perform venipuncture, injections, bandage changes, and assist with minor, non-sedated procedures.
Complete and submit appropriate paperwork for laboratory specimens.
Prepare and process specimens in accordance with laboratory standards; perform in-house lab work as needed.
Submit and coordinate diagnostic imaging requests (X-rays, CT, MRI) and assist with radiology procedures as needed.
Create and review estimates based on the veterinarian’s recommendations.
Revise estimates for procedures or hospitalization and review updates with clients.
Discuss deposits, expected costs, and follow-up expenses as directed.
Complete Authorization and Release Forms, including confirming CPR/DNR status.
Escort clients to the reception desk for payment or collect payments as needed.
Ensure discharge summaries are completed by the veterinarian and review them with clients.
Coordinate and prepare all medications prior to client arrival.
Enter applicable charges into invoices and notify the veterinarian for final review.
Escort clients to exam rooms and review discharge instructions, including VetRocket images when applicable.
Clearly explain discharge instructions, medications (including use, labeling, contraindications, and side effects), and provide all necessary handouts.
Prepare patients for discharge, ensuring they are clean and presentable.
Admit patients by creating cage cards, collars, and setting up kennels.
Generate SmartFlow workflows as directed by the veterinarian.
Maintain efficient client flow and minimize wait times for discharges and medications.
Clean and maintain exam rooms between patients and at the end of the day.
Assist and coordinate ICU/recovery patient visits with owners.
Coordinate euthanasia services, including paperwork, body care, and keepsakes (e.g., paw prints).
Discuss body care options with clients and complete all required documentation.
Prepare patient paw prints and follow established protocols.
Accurately document all client communications in the medical record using CCOMs.
Maintain and organize records, including medical, client, financial, and laboratory documentation.
Assist other departments when necessary and/or as directed by your direct supervisor.
CPCs assist with gurney calls, cleanup calls, and owner assistance calls.
Assist with laundry, restocking, and cleanliness of hospital.
All other duties as assigned.