Client Patient Liaison, Surgery
Ethos Veterinary Health•Santa Barbara, CA
•Onsite
About The Position
As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.
Requirements
- Experience in a veterinary, healthcare, or customer service role.
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to handle sensitive and confidential information with discretion.
- Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.
Nice To Haves
- Familiarity with veterinary scheduling and medical records systems
- Familiarity with scheduling software and electronic medical records (EMRs)
- A proactive, compassionate, and detail-oriented mindset
Responsibilities
- Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.
- Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.
- Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.
- Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
- Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
- Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.
Benefits
- health, dental, vision, disability and life insurances
- flex-spending accounts
- 401(k)
- Employee Assistance Program
- 3 weeks accrued paid time off
- uniforms
- Competitive Vet Assistant and RVT CE allowance annually
- VetBloom access: Race approved continuing education, training, and curriculum library
- License application and renewal reimbursement for RVT’s
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
