Patient Care Coordinator|Neurology Concord

Concord Hospital Health System•Concord, NH

19h•Onsite

About The Position

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Applicants to and employees of this company are protected under federal law from discrimination on several bases. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action.

Requirements

High School degree or General Educational Development equivalency required
Must pass annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.

Nice To Haves

Demonstrated customer service ability to interact with the public, staff and patients preferred.
Familiarity with medical terminology preferred.

Responsibilities

Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
Obtains and verifies insurance and demographic information.
Makes collection attempts while providing education on resources available.
Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
Schedules, confirms or reschedules patient appointments.
Works Televox Reports daily.
Promotes Patient Connect enrollment.
Responsible for distribution of mail, faxes and electronic desktops.
Receives; tracks and educates patient of form completion requests.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.