Client Partner, SMC

Snap•Santa Monica, CA

2d•Onsite

About The Position

Snap Inc. is seeking a Client Partner to join its global Small and Medium Customers (SMC) organization. The role builds and manages partnerships with brands and agencies, helping them expand their digital presence on Snap. The Client Partner develops and executes strategic account approaches, supports clients with sales and operational service, and works across teams to structure and deliver strategic initiatives. The position requires strong presentation and relationship skills, the ability to manage multiple projects in a dynamic environment, and extensive knowledge of digital advertising. The role is expected to work in an office at least four days per week under Snap’s “default together” approach and may require travel as needed.

Requirements

Bachelor’s degree or equivalent preferred.
At least 5 years of marketing, brand advertising, media sales, and/or online advertising experience.
Extensive knowledge of social media, mobile apps, and digital and mobile marketing.
Ability to perform well in a highly dynamic, rapidly changing environment.
Excellent communication and presentation skills.
Ability to engage and partner with C-level executives.
Ability to win the support of key stakeholders.
Team-oriented and collaborative.
Ability to travel as needed.
Experience running Weekly Office Hours and QBRs, arranging or leading top-to-tops, and engaging comfortably with senior-level stakeholders.

Nice To Haves

Proven track record of growing top-to-bottom relationships with clients and agencies.
Proven track record of reaching and exceeding sales goals.
Creative, outside-the-box thinker and strategist.
Passion for Snap and marketing, and enthusiasm for building something from the bottom up.

Responsibilities

Identify, prioritize, and secure business opportunities.
Ensure clients receive a high level of sales and operational customer service.
Partner with cross-functional teams to structure and execute strategic initiatives.
Develop and implement best practices for client interaction, sales, and services.
Create persuasive sales presentations using market trends and case studies.
Educate clients on Snapchat products and best practices.
Create, own, and execute a strategic approach for each account in the assigned book of business to unlock and elevate client relationships.
Analyze campaign performance statistics and recommend performance enhancements.
Communicate and evolve clients’ thinking to align with successful approaches on Snap, while balancing client goals.
Maintain strong client relationships, identify gaps in advocacy, and seek internal support to elevate Snapchat with clients.
Lead presentations dynamically and challenge clients constructively to support the long-term interests of both businesses.
Run Weekly Office Hours and QBRs, and arrange or lead top-to-tops and senior-level engagement sessions.