Client Operations Supervisor (Regional Center Relations)

24 Hour Home Care•El Segundo, CA

46d•Hybrid

About The Position

24 Hour Home Care, a leading provider of home care and community-based services, is seeking a passionate and performance-driven Client Operations Supervisor. This role is key to the company's growth, overseeing the daily execution of the Regional Center (RC) Relations team. The team is responsible for securing reauthorizations before they expire, resolving authorization discrepancies with Regional Centers, and recovering funds owed. The Supervisor will lead a team of coordinators and specialists, translating the broader Client Operations strategy into consistent daily execution. This role involves managing team priorities and performance, serving as the first point of escalation for complex Regional Center cases, and ensuring established service levels, accuracy, and productivity standards are met. This is a hybrid position requiring up to 3 days per week in the El Segundo office.

Requirements

3+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch or field operations, or a related field.
2+ years of direct supervisory experience, including assigning work, coaching employees, and managing performance.
Bachelor’s degree or equivalent practical experience.
Team leadership, coaching, and performance management.
Operational organization, pipeline management, and SLA tracking.
Relationship management and escalation resolution.
Reporting, reconciliation, and data analysis.
Salesforce or similar CRM systems and strong Excel skills.

Nice To Haves

Experience working with Regional Centers, government payors, or managed care organizations.
Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution.

Responsibilities

Supervise a team of coordinators and specialists, assigning caseloads, setting priorities, monitoring throughput, and ensuring established service levels and deadlines are met.
Serve as the first point of escalation for complex Regional Center cases, including authorization disputes, stalled reauthorizations, discrepancies, and funds recovery issues.
Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancy resolution, and funds recovery, using data to identify risks and direct team priorities.
Execute and continuously improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.