Client Operations Supervisor (Regional Center Relations)

24 Hour Home Care - Corporate Division•El Segundo, CA

46d•$65,000 - $80,000•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day.

Requirements

3+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch or field operations, or a related field.
2+ years of direct supervisory experience, including assigning work, coaching employees, and managing performance.
Bachelor’s degree or equivalent practical experience.
Experience working with Regional Centers, government payors, or managed care organizations preferred.
Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution preferred.
Team leadership, coaching, and performance management
Operational organization, pipeline management, and SLA tracking
Relationship management and escalation resolution
Reporting, reconciliation, and data analysis
Salesforce or similar CRM systems and strong Excel skills

Nice To Haves

Experience working with Regional Centers, government payors, or managed care organizations
Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution

Responsibilities

Supervise a team of coordinators and specialists, assigning caseloads, setting priorities, monitoring throughput, and ensuring established service levels and deadlines are met.
Serve as the first point of escalation for complex Regional Center cases, including authorization disputes, stalled reauthorizations, discrepancies, and funds recovery issues.
Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancy resolution, and funds recovery, using data to identify risks and direct team priorities.
Execute and continuously improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.