Onsite Client Operations Manager - Dallas TX

Verisma•Arlington, TX

8d•Onsite

About The Position

The Client Operations Manager is responsible for the efficient operation of assigned accounts under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities. The role supports training, staffing, and coverage across sites and requires onsite attendance; it is not remote. The manager oversees operational performance, client relationships, staff scheduling and quality, and release-of-information activities. Duties and responsibilities may change at any time with or without notice.

Requirements

Prior supervisory experience.
Valid driver's license and a history of safe driving.
Ability to communicate effectively with clients, staff members, and management.
Knowledge of HIPAA privacy information standards.
Ability to travel to various assigned accounts.
Ability to report to work consistently with minimal unplanned schedule deviations.
RHIT certification, or the ability to take and pass an ROI Certification course with a score of at least 85% within 90 days.

Nice To Haves

Bachelor’s degree preferred.
Experience with medical records or healthcare is beneficial.
Medical terminology coursework preferred.

Responsibilities

Meet facility revenue goals consistently.
Answer day-to-day questions from clients and Release of Information Specialists (ROIS).
Identify and recommend opportunities to increase productivity.
Comply with release-of-information functions stipulated by service agreements.
Prepare weekly dashboards and month-end operational performance reports.
Monitor productivity and quality to ensure high customer satisfaction.
Assist the Director of Client Operations with training and evaluating onsite and remote ROIS staff.
Assist with selecting, interviewing, hiring, training, and terminating employees.
Participate in counseling sessions for site personnel and make disciplinary or termination recommendations when necessary.
Manage onsite staff scheduling, including time-off requests and payroll approval.
Distribute work to local site personnel and assist remote supervisors in coordinating workflow.
Provide physical coverage at various sites when workload requires it.
Maintain the confidentiality of information seen and heard at facilities.
Provide input on reviewing and revising site procedures.
Perform quality reviews and site evaluations as required by clients.
Review release-of-information requests for validity under applicable state or federal statutes, and return inappropriate authorizations and requests.
Look up medical record numbers, complete guides, and pull medical records when appropriate.
Review requests to determine which encounters are being requested.
Scan or electronically capture medical records and select appropriate information for duplication.
Capture appropriate pages for requested records when appropriate and reassemble paper charts for refiling.
Log information sent to requesters manually or through company software according to facility procedure.
Document releases of information in patient medical records or by other means determined by the facility.
Calculate billing and prepare invoices as needed.
Certify copies of medical records when appropriate.
Attend mandatory meetings and training sessions.
Ensure supplies are available at designated facilities.
Submit company-related travel expense reports and original receipts to the manager promptly.
Develop and maintain strong professional relationships and partnerships with client management teams.
Run reports and analyze their contents to manage operations appropriately.
Comply with and provide guidance on company policies identified in the Company Handbook.
Perform other appropriate duties as assigned to meet department and company needs.