Client Operations Coordinator
About The Position
INW Phoenix Formulations is seeking an experienced Accounts Manager to manage multiple customer accounts and provide exceptional customer service. The role develops strong customer relationships, connects with key business executives and stakeholders, prepares sales reports, and helps ensure timely production and successful delivery of nutritional supplements. The coordinator serves as the lead point of contact for assigned customer accounts and works across internal departments to move customer products from research and development concepts through production and delivery. This is an in-office position in Phoenix with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.; remote work is not available. Local candidates will be prioritized, and relocation assistance is not offered. Compensation is determined by experience.
Requirements
- BA/BS degree in Business Administration, Sales, Project Management, or a relevant field, or equivalent work experience.
- Ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive level.
- Proficiency with CRM software, Microsoft Office—especially Excel and Outlook—and other business-related software.
- Accuracy with arithmetic, subtraction, multiplication, division, and decimals.
- Attention to detail and orientation to quality.
- Ability to manage multiple projects while paying strict attention to detail.
Nice To Haves
- Skills in active listening, reading comprehension, monitoring, time management, follow-through, relationship building, negotiation, and presentations.
- Experience managing customer accounts, including accounts with more than $1 million in sales revenue.
- Positive, professional, honest, organized, and self-motivated approach, with pride in the role.
Responsibilities
- Communicate with customers, internal departments, and other individuals to answer questions, share or explain information, request and receive purchase orders, address complaints, and resolve customer or operational issues to support accurate, on-time delivery.
- Understand customer needs and requirements for each product and how those needs align with company capabilities.
- Propose solutions that create mutually beneficial opportunities for the company and customers and support long-term partnerships.
- Identify when a proposed solution or opportunity is not appropriate for the company and communicate that decision in a way that sustains the customer relationship.
- Contribute to generating new sales with customers.
- Serve as the lead point of contact for all matters related to customer accounts.
- Receive customer requests for quote, coordinate internal preparation and pricing, and submit quotes to the President for finalization.
- Work cross-functionally to move customer orders efficiently from R&D concept through production and on-time delivery.
- Receive, file, maintain, and update customer product documentation.
- Update and maintain customer product pricing quarterly or per purchase order.
- Coordinate shipment releases among customers, QA, and Logistics to ensure timely product delivery.
- Coordinate with Scheduling to maintain and update product orders and provide weekly and monthly status updates to customers and internal departments.
- Forecast, track, and report account metrics, including sales results and forecasts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
