Client Operations Associate

Pogo Technologies, Inc.•New York, NY

About The Position

The Client Operations Associate runs research studies for major consumer brands using the Pogo Platform. The role manages multiple studies concurrently and works directly with clients to deliver high-quality research quickly and reliably. Responsibilities span study design and setup, fieldwork and data-quality oversight, client communication, cross-functional coordination, and developing processes and AI-powered workflows as the company grows. This is an ownership-oriented role on a small, fast-growing team. The associate is expected to work independently, adapt as priorities change, and manage multiple timelines and stakeholders. The posting says the role involves more than a standard 9-to-5 schedule, while also offering flexibility in scheduling and encouraging time off.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics, and understanding how to take a study from questionnaire to final results.
Ability to manage multiple studies at once, stay organized, track details, and prioritize competing demands.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff; willingness to learn new methodologies.
Strong attention to detail, including identifying survey design, logic, and data-quality issues.
Proactive, resourceful, and comfortable working independently to figure things out.
Ability to thrive in a fast-paced environment and adapt quickly as priorities change.
Systems-minded approach, including interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in the impact of technology and AI on the industry.
Low-ego, high-ownership, and collaborative working style.
Comfort managing multiple studies and working more than a standard 9-to-5 schedule, with a flexible schedule.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own the day-to-day operations of client research studies and track incoming work, study progress, and items needing attention.
Help clients translate research questions into well-designed studies by writing and reviewing study guides, configuring studies in the platform, setting targeting and quotas, and launching studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and check that AI-generated insights are sensible.
Communicate directly with clients about study progress, answer questions, troubleshoot issues, and manage expectations.
Coordinate with GTM and Product teams, share client feedback, and identify opportunities to improve the product.
Improve tools, templates, quality-assurance processes, and AI-powered workflows to support scaling research delivery.