Client Manager

AccentCare, Inc. • Houston, TX

8d • Onsite

About The Position

AccentCare is hiring a Client Manager for Personal Care Services, based at its Sugar Land office and covering North Houston, with up to 25% travel. The role manages client intake and assessments, client services, and a team of Caregivers to help ensure clients’ needs are met and plans of care follow company standards. The position is not remote. The listed salary range is $45,000–$50,000 annually, plus mileage, with offers based on years of experience. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

The Client Manager conducts client intake, assessments, and periodic visits; manages Caregivers through hiring, orientation, training, evaluation, and coaching; maintains client information and authorizations in the VividCare system; coordinates service requests and care initiation; and develops relationships with referral sources in partnership with the sales team.

Requirements

• High school diploma or GED.
• At least 60 hours of college coursework.
• At least 2 years of supervisory experience in a healthcare facility, agency, or community-based setting; alternatively, 1 year of leadership experience plus 30 hours of college credit.
• Strong communication, organizational, and problem-solving skills.
• Valid driver’s license, reliable transportation, and auto insurance.

Nice To Haves

• Home care, caregiving, or staffing experience.
• Bilingual skills.

Responsibilities

• Receive and conduct client intake and assessments, and make periodic visits to clients’ locations.
• Manage Caregivers, including interviewing, hiring, orienting, training, conducting performance evaluations, and coaching.
• Supervise client services to ensure client needs are met and plans of care are followed according to company standards.
• Maintain client information in the VividCare system, including entering client information and tracking insurance and contract authorizations.
• Coordinate requests for home care services and initiation of care; gather case information, check Caregiver availability, and schedule initial Caregivers based on case requirements and availability.
• Cultivate relationships with current referral sources in partnership with the sales team.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED