Client Manager

Equator Design • Baltimore, MD

2d • $59,000 - $69,000 • Hybrid

About The Position

The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects efficiently from estimation through completion. The role partners with the broader project team to deliver work on time and on budget, applies knowledge of the company’s and clients’ industries, businesses, and products, and identifies opportunities to offer additional solutions that meet client needs. This is a hybrid position based in Baltimore, with occasional travel of about 20%.

Requirements

• Bachelor’s degree in Sales, Marketing, or a related field.
• At least 6 years of account management experience in a creative design agency, market research firm, or similar consulting environment, or an equivalent combination of education and experience.
• High proficiency with MS Office Suite, Outlook, and internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with colleagues and internal and external clients.
• Ability to work autonomously and as part of a team in a fast-paced, deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated, with careful attention to detail, deadlines, and reporting.
• Ability to travel locally, nationally, and/or internationally occasionally as required.

Nice To Haves

• Advanced degree (MBA or Master’s).
• Prior managerial or supervisory experience.

Responsibilities

• Coordinate assigned project activities efficiently, accurately, and on time to support company profitability.
• Support the Account Team’s efforts to increase revenue by selling additional products and services across the business portfolio.
• Participate in developing proposals for account growth and new business opportunities.
• Help ensure volume and revenue targets are met for each account.
• Build new relationships and nurture existing relationships with internal and external clients.
• Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team, responding to inquiries promptly.
• Participate in meetings with clients and internal teams to identify services and offerings for evolving client needs; provide expertise on processes, capacity, and timelines.
• Ensure high-quality client deliverables.
• Coordinate client-specific projects throughout their lifecycle, including creating estimates, selecting projects and sub-projects, assigning resources, monitoring progress, and generating invoices.
• Translate client requests and requirements into detailed, sometimes technical, instructions for project teams.
• Work with clients, the Account Team, and project teams to resolve project issues.
• Maintain accurate project details and supporting documentation, including change orders and rework, to ensure timely and accurate invoicing.
• Initiate new data-item requests through the Master Data Management process and guidelines to maintain accurate client, project, and financial details in the system.
• Partner with Client Integration and the Account Team to support smooth transitions for new clients, attending pre-integration and planning meetings as needed.
• Participate in cross-functional teams to develop or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, and quality.
• Provide solutions to business-related issues and develop specific plans to achieve objectives.
• Manage and balance marketing budgets to maximize return on investment and drive incremental sales.
• Provide expertise on customer pricing and promotional planning.
• Explore opportunities to grow business with assigned clients.
• Plan, direct, and coordinate employee activities to achieve goals and objectives; mentor, coach, train, and develop team members.
• Perform additional duties as assigned.
• Travel occasionally, approximately 20%.

Benefits

• Health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account, based on plan selection
• Short- and long-term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level