Client Manager

Allied Universal • Reston, VA

6d

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line employees delivering security services across a designated portfolio. The role focuses on employee engagement, operational performance, and high-quality service for clients across various industries. The Client Manager supports an exceptional employee experience and contributes to the company’s iCARE Leadership approach and organizational culture.

Requirements

• Meet one of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate degree in one of those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• Hold a current driver’s license if driving a company or personal vehicle for business purposes, such as client visits or networking events.
• At least two years of experience driving operational goals.
• Skill in managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it for decision-making, with an understanding of budgeting and financial reporting.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small to medium-sized clients in the designated portfolio.
• Use the company’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budgets, accounts receivable, accounts payable, and overall account health, in alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies that improve operations and client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Promote workplace safety by developing action plans to help prevent work-related injuries.
• Apply the company’s values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level