Client Manager

Propelis • Chicago, IL

2d • Onsite

About The Position

SGX, part of the Propelis Group, provides packaging graphics, prepress, and print production solutions, including artwork and file preparation, plate and cylinder production, and metal deco services. The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects from estimation through completion, partnering with the project team to deliver work on time and on budget. The role applies knowledge of the company’s and clients’ industries, businesses, and products to identify opportunities to offer additional solutions that meet client needs. This is an onsite role at the client’s location four days per week.

The Client Manager is the main day-to-day contact for clients, suppliers, external partners, and the Account Team. The position coordinates assigned projects across their lifecycle, supports accurate invoicing and account growth, and manages marketing budgets and pricing and promotional planning. It also plans and coordinates employee activities and mentors, coaches, trains, and develops the team.

The role requires a bachelor’s degree in Sales, Marketing, or a related field, with an advanced degree preferred, and at least six years of account management experience in a creative design agency, market research firm, or similar consulting environment. Prior managerial or supervisory experience is preferred. The U.S. annual pay range is $110,000–$120,000, with compensation varying according to location, experience, and other job-related factors. Group benefits include health care plans with prescription drug coverage, dental and vision plans, basic and supplemental life insurance, flexible spending or health savings accounts depending on plan selection, short- and long-term disability, and a 401(k) Savings Plan.

Requirements

• Bachelor’s degree in Sales, Marketing, or a related field.
• At least 6 years of account management experience in a creative design agency, market research firm, or similar consulting environment.
• High proficiency in MS Office Suite, Outlook, and internet applications.
• Knowledge of project coordination from estimate creation to invoice generation.
• Knowledge of the Master Data Management (MDM) process and guidelines.
• Skills in pricing, promotional planning, and marketing-budget and ROI management.
• Strong analytical, prioritizing, problem-solving, presentation, and planning skills.
• Strong verbal and written communication skills.
• Ability to build relationships with internal and external clients.
• Subject-matter expertise in processes, capacity, and timelines.
• Ability to work autonomously and as part of a team in a fast-paced, deadline-oriented environment.
• Ability to plan, direct, and coordinate employee activities to accomplish goals.
• Ability to influence peers and senior management.

Nice To Haves

• Advanced degree (MBA or Master’s).
• Prior managerial or supervisory experience.

Responsibilities

• Manage efficient, accurate, and timely coordination of assigned project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers, external partners, and the Account Team.
• Coordinate client-specific projects from estimate creation through resourcing, progress monitoring, and invoice generation.
• Ensure accurate and timely invoices through correct project details and supporting evidence, including change orders and rework.
• Support revenue growth by selling additional products and services and contributing to innovative proposals; meet account volume and revenue targets.
• Initiate new data-item requests through the Master Data Management (MDM) process and partner with Client Integration on new-client transitions.
• Manage and balance marketing budgets to maximize return on investment; provide pricing and promotional-planning expertise.
• Plan, direct, and coordinate employee activities.
• Mentor, coach, train, and develop the team.

Benefits

• Health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account, depending on plan selection
• Short- and long-term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager