Client Manager

Propelis • Chicago, IL

4d • $110,000 - $120,000 • Onsite

About The Position

The Client Manager builds effective relationships with entry- to mid-level client contacts and coordinates projects from estimation through completion, partnering with the project team to deliver work on time and on budget. The role applies an understanding of the company’s and client’s industries, businesses, and products to identify opportunities to sell additional solutions that meet existing client needs. This is an onsite role at the client’s location four days per week.

The Client Manager coordinates assigned project activities, serves as the main day-to-day contact for clients and other partners, and manages project details from estimate creation through invoicing. The role also supports revenue growth, manages marketing budgets and ROI, and plans and develops employee activities and capabilities.

Requirements

• Bachelor’s degree in Sales, Marketing, or a related field.
• At least 6 years of account management experience in a creative design agency, market research firm, or similar consulting environment.
• High proficiency in MS Office Suite, Outlook, and internet applications.
• Strong analytical, prioritizing, problem-solving, presentation, and planning skills.
• Strong verbal and written communication skills.
• Ability to build relationships with internal and external clients.
• Subject-matter expertise in processes, capacity, and timelines.
• Ability to work autonomously and as part of a team in a fast-paced, deadline-oriented environment.

Nice To Haves

• Advanced degree (MBA or Master’s).
• Prior managerial or supervisory experience.
• Experience coordinating projects from estimate creation to invoice generation.
• Knowledge of the Master Data Management (MDM) process and guidelines.
• Experience with pricing, promotional planning, and marketing-budget/ROI management.

Responsibilities

• Manage efficient, accurate, and timely coordination of assigned project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers, external partners, and the Account Team.
• Coordinate client-specific projects throughout the lifecycle, including estimate creation, resourcing, progress monitoring, and invoice generation.
• Ensure accurate and timely invoices by maintaining correct project details and supporting evidence, including change orders and rework.
• Support revenue growth by selling additional products and services and contributing to innovative proposals; meet account volume and revenue targets.
• Initiate new data-item requests through the Master Data Management (MDM) process and partner with Client Integration on new-client transitions.
• Manage and balance marketing budgets to maximize ROI and provide pricing and promotional-planning expertise.
• Plan, direct, and coordinate employee activities; mentor, coach, train, and develop the team.

Benefits

• Health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account, based on plan selection
• Short- and long-term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level