Client Manager

Allied Universal • Glendale, CA

14d • Onsite

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead frontline employees delivering security services across a designated portfolio of small to medium-sized clients. The role promotes employee engagement, drives operational metrics, and delivers high-quality service across various vertical markets. The Client Manager also supports an exceptional employee experience through Allied Universal’s iCARE Leadership approach.

The position is located in Glendale, California, and offers a stated salary of $75,000 per year, benefits, and career growth opportunities. The role oversees client performance and account health, including budgets, receivables, payables, and alignment with EBITA targets. It also involves hiring and retaining staff, analyzing financial and operational metrics, managing client relationships and risks, and fostering workplace safety.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate’s degree in those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• Current driver’s license if driving a company vehicle or personal vehicle for business activities.
• At least two years of experience driving operational goals.
• Skill in managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decisions, including understanding budgeting and financial reporting principles.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security services, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain frontline staff, including Security Officers, Field Supervisors, and Operations Managers, for small to medium-sized clients in the designated portfolio.
• Use Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, while aligning with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies to improve operations and client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• AD&D insurance
• Disability insurance
• Company 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED