Client Manager

Greenberg Traurig•Los Angeles, CA

11d•$146,800 - $157,322•Onsite

About The Position

Greenberg Traurig is hiring a Client Manager for its Marketing Team, based in either the Atlanta or Los Angeles office. Regular in-office presence is required for day-to-day operations, team meetings, training, and relationship building. The position reports to the Director of Marketing and supports Kayne Anderson Real Estate, working closely with the relationship shareholder and Co-Chair of Global Real Estate. The Client Manager serves as the central point of operational coordination across legal teams, practice groups, finance, pricing, billing, matter intake, innovation, marketing, technology, and firm leadership. The role helps deliver consistently staffed, financially disciplined, transparent, and commercially aligned legal services by establishing operating cadence, maintaining information and processes, supporting adherence to client policies and preferences, and ensuring follow-through. It does not replace matter-level legal judgment or relationship-partner accountability. This position combines client-service and operational responsibilities, including client governance, reporting, staffing coordination, billing and pricing support, relationship operations, matter-management improvement, real estate sector coordination, and pro bono, community, and training initiatives. The Client Manager will support strategic initiatives involving process improvement, technology, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation.

Requirements

Demonstrated ability to manage complex, high-value client relationships involving multiple senior stakeholders, practice areas, offices, and matters.
Experience working with billing, e-billing, financial reporting, legal project management, business-intelligence, or resource-management tools.
Excellent written, presentation, facilitation, and executive-communication skills.
Strong judgment and discretion, including the ability to handle sensitive client, personnel, financial, and relationship information.
Ability to influence senior lawyers and business professionals without direct reporting authority.
Exceptional organization, attention to detail, and ability to prioritize competing deadlines in a fast-moving environment.
Bachelor’s degree or equivalent professional experience.
Approximately 5–7+ years of relevant experience in legal operations, law-firm client management, legal project management, pricing, finance, business of law, consulting, real estate operations, or a comparable professional-services environment.
Strong computer skills, including advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
High degree of comfort using and learning new computer software.
Experience using firm-approved AI tools such as Copilot, ChatGPT, or similar platforms to support professional and managerial work, with judgment to validate outputs and accountability for final deliverables.
Models and promotes responsible AI use, including privacy, confidentiality, and appropriate human oversight.

Nice To Haves

Experience supporting a major real estate, private equity, real estate investment manager, REIT, lender, developer, institutional investor, or similarly complex financial-services client.
Experience within an AmLaw, global, or other sophisticated law firm; in-house legal operations experience is also highly relevant.
Familiarity with real estate transaction workflows, including acquisitions, dispositions, financings, joint ventures, leasing, development, and portfolio management.
Experience with client panel management, convergence programs, preferred-provider relationships, RFPs, outside-counsel guidelines, or legal spend management.
Legal project management certification, Lean/Six Sigma training, MBA, JD, or comparable financial/project-management credentials.
OneNote and Visio experience.

Responsibilities

Establish and maintain client-specific governance frameworks for matter setup, billing protocols, task-code structures, timekeeper authorization, client data requirements, and operational controls.
Coordinate client-specific outside counsel programs, including onboarding, training, guideline communication, attorney compliance monitoring, knowledge-management resources, and operational support.
Design and improve client reporting systems, dashboards, data structures, workflows, and reconciliation processes to provide portfolio-level visibility into budgets, forecasts, fee arrangements, matter performance, and legal spend.
Lead strategic client initiatives involving legal operations, process improvement, technology adoption, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation.
Develop and maintain client knowledge-management resources, including playbooks, onboarding and training materials, reporting templates, operational documentation, and repositories of client requirements and relationship intelligence.
Coordinate stakeholders across firm departments and drive accountability for client-service initiatives, process improvements, compliance requirements, and strategic priorities.
Partner with the relationship shareholder to support staffing across the client portfolio.
Monitor current and anticipated client demand, including transaction pipelines, recurring workstreams, seasonal volume, deal closings, milestones, and staffing pressure points.
Develop and maintain a real-time or regularly refreshed staffing dashboard.
Facilitate onboarding of new timekeepers and ensure lawyers assigned to the account understand the client’s business, service expectations, billing rules, technology requirements, and preferred ways of working.
Partner with Finance, Pricing, Billing, e-Billing, Innovation, and matter teams to improve bill accuracy, timeliness, predictability, and client acceptability.
Review billing trends and exceptions to identify recurring issues.
Work with partners and matter teams to establish matter budgets, phase plans, assumptions, staffing models, and fee estimates at matter inception or agreed milestones.
Organize and support regular internal account-team meetings and, where appropriate, joint meetings with client legal, procurement, finance, real estate, and legal-operations stakeholders.
Establish escalation protocols for service concerns, staffing bottlenecks, budget deviations, billing problems, deadline risks, or client dissatisfaction.
Coordinate internal follow-up after client feedback sessions, panel reviews, annual reviews, RFPs, convergence events, or legal-operations meetings.
Work with matter teams and legal project managers to introduce scalable, client-specific matter-management practices.
Promote consistent use of engagement letters, matter plans, budgets, staffing plans, closing checklists, status reporting, precedent libraries, templates, technology tools, and post-matter reviews.
Help create matter-intake and triage protocols to route work to the appropriate legal team, office, staffing level, or delivery model.
Develop a working understanding of the client’s real estate business model, portfolio, asset classes, capital structure, investment strategy, transaction lifecycle, and operating environment.
Coordinate across relevant firm capabilities and anticipate legal-resource needs associated with the client’s investment and transaction pipeline, including cross-border, multi-jurisdictional, and multidisciplinary matters.
Coordinate pro bono, charitable, volunteer, and community-engagement initiatives associated with the client relationship, working with the firm’s Pro Bono, Community Engagement, and relevant client teams.
Identify opportunities for lawyers to develop client knowledge and gain exposure through training, account-team activities, pro bono work, community programs, and client-facing initiatives.

Benefits

Competitive compensation and an excellent benefits package.
Discretionary bonus eligibility for full-time employees.
Health insurance with an optional HSA.
Short-term disability and long-term disability.
Dental insurance.
Vision care.
Life insurance.
Healthcare and Dependent Care Flexible Spending Accounts.
401(k).
Vacation and sick time.
Employee assistance program.
Voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance, and pet insurance.
Commuter and Transit programs may be available in certain markets.