Client Manager – Employee Health & Benefits

Marsh•Grand Rapids, MI

1d•Hybrid

About The Position

The Client Manager works on the Employee Health & Benefits team and actively manages a book of business to ensure clients’ welfare benefit plan needs and goals are met. Work is initially closely reviewed by a VP, SVP, or assigned Partner to ensure high-quality, timely work, with the role expected to develop significant independence. The position may be based in any of the company’s Michigan offices in Troy, Livonia, or Grand Rapids, and offers hybrid work.

Requirements

Effective relationship-building and public-speaking skills.
Excellent verbal and written communication skills.
Ability to use available resources and apply critical-thinking skills to research regulatory issues and provide clear, concise, and accurate client guidance.
Ability to work under pressure and multitask.
Ability to work independently and be detailed, organized, and resourceful, motivating others inside and outside the firm to accomplish goals.
Professional appearance and manner.

Nice To Haves

Bachelor’s degree preferred; a degree in business, human resources, health care administration, communication, or a related area is a plus.
Three to five years of experience in the welfare benefit plan industry, working for an employer, insurer/administrator, or broker.
Knowledge of group insurance products, including medical, dental, vision, life, and disability.
Experience with Microsoft Word, PowerPoint, and Outlook.
Experience with Publisher.

Responsibilities

Manage a book of business to ensure clients’ welfare benefit plan needs and goals are met.
Research regulatory issues and provide clients with clear, concise, and accurate information and guidance.
Work initially under close review by a VP, SVP, or assigned Partner, with increasing independence over time.