Client Leader, K12 (OPK)

DLR Group • Overland Park, KS

11d • Hybrid

About The Position

DLR Group is seeking a Client Leader for its K-12 Education practice in Overland Park. The role supports business development, manages client relationships, and leads contract negotiations. The Client Leader explains DLR Group’s design process to clients and collaborates with the Project Manager to support each project’s financial success.

Throughout the project lifecycle, the Client Leader maintains regular client contact, fosters a collaborative and innovative working environment, and helps ensure client and DLR Group goals are met. The position involves overseeing project execution, coordination, milestones, quality, invoicing, and account receivables.

DLR Group is an integrated design firm whose interdisciplinary teams deliver architecture, engineering, interiors, planning, and building optimization services. The firm is employee-owned and pursues the goals of the 2030 Challenge, ME2040, and SE2050, and is an initial signatory of the China Accord and the AIA 2030 Commitment. DLR Group follows a four-day in-office work model, with flexibility to work outside the office on Fridays.

Requirements

• Bachelor's degree in Architecture, Engineering, Interior Design, or a related construction field.
• At least 10 years of professional experience in the AEC industry, including at least 5 years in a client-facing role.
• Robust understanding of the K-12 Education market in the Kansas City area.
• Strong understanding of business management principles, including strategic planning, resource allocation, and leadership.
• Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction.
• Expertise in design techniques and tools for producing technical plans, drawings, and models.
• Familiarity with building methods, materials, and systems for construction and renovation projects.
• Strong critical-thinking, time-management, and verbal and written communication skills.
• Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations.
• Submit a current portfolio or work samples in PDF format for consideration.

Nice To Haves

• Professional licensure is preferred.

Responsibilities

• Manage project execution to align with budget, schedule, and scope while maintaining client expectations.
• Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members.
• Track project milestones and deliverables, ensure quality standards are met, and prepare regular status reports.
• Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants.
• Participate in client contract negotiations, manage change requests, and approve project plan modifications.
• Support business development initiatives by contributing to RFP responses and participating in client interviews.
• Oversee project invoicing for accuracy and alignment with work deliverables, and manage account receivables.
• Maintain consistent client contact, educate clients about the design process, and foster a collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior