Client Intelligence Manager (Analyst II, Strategy & Planning)

FIS Global•Columbus, GA

About The Position

The Client Intelligence Manager helps shape go-to-market strategies and business decisions across FIS’s Total Issuing Solutions portfolio by turning customer feedback, market trends, competitive intelligence, and industry data into actionable recommendations. The role leads customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. It works closely with Product, Commercialization, Sales, and executive leaders to identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.

Requirements

Bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
Strong analytical and problem-solving skills, including experience conducting qualitative and quantitative research.
Experience converting customer, market, and competitive data into clear business recommendations.
Demonstrated ability to develop strategic recommendations for senior leaders and executive stakeholders.
Strong executive communication, presentation, and storytelling skills.
Ability to synthesize complex information into concise, compelling, actionable insights.
Strong cross-functional collaboration and influencing skills.
Ability to manage multiple research, intelligence, and customer-engagement initiatives while maintaining stakeholder alignment.
Proficiency with Microsoft PowerPoint, Excel, and data-analysis tools.

Nice To Haves

Experience in payments, card issuing, banking, financial technology, digital commerce, fraud, or risk management.
Background in management consulting, strategic planning, market intelligence, or product strategy.
Experience conducting competitive intelligence, win/loss analysis, market sizing, or portfolio-strategy assessments.
Knowledge of commercialization frameworks, product lifecycle management, and go-to-market strategy development.
Experience facilitating customer workshops, advisory boards, client councils, or executive briefing sessions.
Strong understanding of emerging technologies, changing customer expectations, and evolving market dynamics.

Responsibilities

Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
Translate customer feedback and research findings into recommendations that influence product strategy and commercialization plans.
Lead competitive intelligence efforts across issuing, payments, banking, fintech, fraud, and risk management.
Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
Create and maintain market-segmentation frameworks, ideal customer profiles, buyer personas, and target-market definitions.
Lead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, as well as opportunity-sizing and right-to-win analyses.
Provide insights supporting product positioning, packaging, pricing, sales enablement, and broader go-to-market initiatives.
Identify target markets, customer priorities, expansion opportunities, competitive risks, and opportunities to improve commercialization.
Develop recurring intelligence reports, market assessments, and business reviews communicating trends, risks, opportunities, and recommended actions.
Present strategic insights and recommendations to Product, Commercialization, Sales, and senior leadership.
Partner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support data-driven decision-making.