Client Intelligence Manager (Analyst II, Strategy & Planning)

FIS•US GA CMH ONE RIVERFRONT, GA

11d

About The Position

As a Client Intelligence Manager, you will shape go-to-market strategies and business decisions across the Total Issuing Solutions portfolio. You will transform customer feedback, market trends, competitive intelligence, and industry data into clear, actionable recommendations. You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. Working with Product, Commercialization, Sales, and executive leaders, you will identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.

Requirements

Bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
Strong analytical and problem-solving skills, with experience conducting qualitative and quantitative research.
Experience turning customer, market, and competitive data into clear business recommendations.
Demonstrated ability to develop strategic recommendations for senior leaders and executive stakeholders.
Strong executive communication, presentation, and storytelling skills.
Ability to synthesize complex information into concise, compelling, and actionable insights.
Strong cross-functional collaboration and influencing skills.
Ability to manage multiple research, intelligence, and customer-engagement initiatives while maintaining stakeholder alignment.
Proficiency with Microsoft PowerPoint, Excel, and data-analysis tools.

Nice To Haves

Experience within payments, card issuing, banking, financial technology, digital commerce, fraud, or risk management.
A background in management consulting, strategic planning, market intelligence, or product strategy.
Experience conducting competitive intelligence, win/loss analysis, market sizing, or portfolio-strategy assessments.
Knowledge of commercialization frameworks, product lifecycle management, and go-to-market strategy development.
Experience facilitating customer workshops, advisory boards, client councils, or executive briefing sessions.
A strong understanding of emerging technologies, changing customer expectations, and evolving market dynamics.

Responsibilities

Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
Translate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plans.
Lead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscape.
Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
Create and maintain market-segmentation frameworks, ideal customer profiles, buyer personas, and target-market definitions.
Lead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analyses.
Provide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiatives.
Identify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvement.
Develop recurring intelligence reports, market assessments, and business reviews communicating trends, risks, opportunities, and recommended actions.
Present strategic insights and recommendations to Product, Commercialization, Sales, and senior leadership.
Partner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data-driven decision-making.