Client Integration Specialist
About The Position
Ingram Content Group (ICG) is seeking a Client Integration Specialist to join our team. In this role, you will be responsible for the technical onboarding and integration of publisher partners onto the CoreSource platform by planning, coordinating, and executing end‑to‑end integration workflows. This role acts as the primary technical liaison between CoreSource, publishers and partners, defining integration requirements, managing project timelines, and ensuring accurate system configuration, data exchange, and file validation. Implements process improvements to increase integration efficiency and data quality and ensures a controlled transition to ongoing operational support. Throughout the engagement, the role emphasizes proactive communication, strong account management, and a positive customer experience that meets or exceeds client expectations. The role requires technical abilities, disciplined project execution, and consistent stakeholder communication to support reliable platform adoption and system performance. Manages key client accounts and coordinates and communicates all issues between CoreSource and a publisher and tracks issue resolution to completion. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Requirements
- Bachelor’s degree in business or directly related year-for-year experience
- 1 year of technical support experience
- 2 years of customer service experience
Nice To Haves
- Publishing industry experience
- Experience with Zendesk or similar ticketing system
- Knowledge of Excel and ability to demonstrate proficiency and perform numerous tasks in Excel
- Knowledge of ONIX a plus
Responsibilities
- Integrates assigned clients, ensuring publisher understands CoreSource system requirements
- Serves as the publisher’s primary contact, effectively communicating updates and changes regarding the client’s CoreSource integration
- Defines the scope of projects with the publisher, develops procedures to fully integrate publisher with CoreSource and other ICG departments and sees these projects to completion.
- Incorporates and communicates any process improvements and enhancements to integration plan that will benefit both CoreSource and the publisher.
- Transitions publisher client to the CS – Technical Support team at conclusion of defined projects, or retains client for day-to-day system support/account management
- Understands publisher’s connectivity and system needs.
- Provides publisher with acceptable formats for file data exchange, confirming that titles and metadata information are acquired and are set up correctly in the CoreSource system.
- Works with the publisher to validate eBook, audio, and print files and title metadata; identifying and reporting any errors to publisher and successfully working to get issue resolved.
- Utilizes spreadsheets to manipulate title information necessary to ensure successful submission into CoreSource.
- Manages onboarding project plans for CoreSource publishers. Oversees and reports on progress against the integration plan, both internally and externally.
- Provides regular and timely status information to publisher and Management.
- Ensures billing and financial arrangements have been properly established with LS’s Finance group.
- Negotiates with publisher for delivery of information and solutions for any issues that arise.
- Schedules regular calls with clients, presenting new programs to clients, communicating client benefits and requirements. Works with publisher to tailor new programs to their needs.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code & Flexible Schedules (per team)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
