Client Integration Specialist

Quadax Careers & Culture•Middleburg Heights, OH

3d•Hybrid

About The Position

The Integration Specialist will process requests for integration implementations and updates, as well as interact with application users and clients for requests. The current focus of the team is with the HARP and PAS (proprietary) software, API(s), Decision Intelligence, eligibility, and various ancillary applications.

Requirements

Understanding of software applications and related database structures, file systems, and administrative concepts
Detail-oriented with strong organizational and multi-tasking skills
Professional with excellent communication, analytical, and time management skills
Experience in customer service and/or software support
Proficient in Microsoft Office applications
General office demands including sitting and/or standing for long periods of time.
Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator.
Ability to lift up to 25 pounds.
Ability to handle stress in a fast paced environment with multiple priorities and deadlines while adapting to a changing atmosphere.
The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.

Nice To Haves

Knowledge of medical billing and experience with medical billing software preferred
Knowledge of implementation processes preferred
Experience with supporting Internet and PC applications a plus
Bachelor degree in Healthcare, Business Information Technology/Management, or similar field of study, or equivalent experience preferred

Responsibilities

General oversight of client data interfaces to Quadax Revenue Cycle Systems, including but not limited to: API, real-time, and batch/SFTP data exchange coordination
Analysis and preliminary design of both new client interfaces and enhancements to existing interfaces
Documentation of business rules and functional edits for new development
Testing oversight and assistance
Event logging and maintenance for change control compliance
Initial review and analysis of interface-related issues
Perceived defect analysis – outcome vs. expectation
Unprocessed or missing file review (post-identification)
Consultation with development staff as necessary
Participation in new client implementation meetings as well as existing client project specific meetings for enhancements or new development
Client communications to support implementations and enhancement clarifications, in conjunction with Client Services staff
Coordination with Quadax staff to ensure proper project prioritization and adherence to deliverable timelines
All other duties as assigned