Client Integration Enablement Specialist (Clinical Informatics) #4782

GRAIL

About The Position

GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways. This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms. This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.

Requirements

BS/BA with 2+ years or Master’s with 1+ years of experience in: Clinical informatics, healthcare IT, or EHR integrations
Client-facing implementation or consulting roles
Strong understanding of: Healthcare workflows (clinical, operational, billing)
EHR systems (Epic, Athena, Cerner, etc.)
Integration standards (HL7, FHIR, APIs)
Experience leading client implementations and cross-functional projects.
Ability to communicate complex technical concepts to non-technical stakeholders.
Strong problem-solving, organizational, and stakeholder management skills.

Nice To Haves

Experience with Epic (including Aura), Athena, Quest, or lab integrations.
Epic certifications (Bridges, Beaker, Ambulatory, or related).
Experience with diagnostic labs, oncology, or population health programs.
Familiarity with clinical decision support (CDS) and patient engagement workflows.
Client-facing leadership and consultative approach.
Deep understanding of clinical + technical workflow intersection.
Ability to operate in a high-growth, ambiguous environment.
Strong cross-functional collaboration skills.
Process-oriented mindset with focus on scalability and quality.

Responsibilities

Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation.
Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.
Drive successful deployment of integrations across multiple pathways, including: Point-to-point HL7 integrations, Epic Aura integrations, Athena Integrations, Quest hub-and-spoke integrations, Digital health and non-standard workflows.
Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.
Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations.
Possesses Knowledge in clinical workflows and EHR integration best practices.
Validate and optimize ordering, resulting, billing, and operational workflows.
Bridge the gap between clinical operations and technical implementation.
Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.
Guide partners on integration architecture, including: HL7 (ORM/ORU), FHIR, and API-based integrations, Hub-and-spoke vs. point-to-point models, Data mapping and workflow configuration.
Support requirements definition, solution design, and integration specifications.
Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.
Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.
Ensure integrations meet quality, performance, and operational standards prior to go-live.
Support troubleshooting, issue resolution, education, and escalation management.
Monitor post-launch performance and support issue resolution.
Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.
Identify opportunities for scalability, standardization, and process improvement.
Support training and provide SME support to commercial and field teams.
Develop integration playbooks, best practices, and enablement materials.
Support deal strategy and client conversations as a technical and workflow expert.