Client Integration Lead

Acclaim•Miami, FL

About The Position

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.

Requirements

Client integration experience — ownership of end-to-end integrations of software products into external client infrastructure, including coordination with client IT teams, managing deployment expectations, and navigating complex implementation challenges.
Modern technical stack familiarity — ability to work across environments such as Python, Node.js, Go, and Bash/CI/CD, including reading unfamiliar codebases, troubleshooting issues, and building lightweight scripts or services when needed.
gRPC / REST API expertise — hands-on experience building or integrating production-grade APIs, with a strong understanding of common failure points and debugging approaches.
SIP/VoIP knowledge — hands-on experience is a plus, though strong protocol understanding and the ability to ramp up quickly in real-world environments are equally valued.
Distributed systems / microservices understanding — solid understanding of modern backend architectures, inter-service communication patterns, and common sources of latency and system failure.
Strong autonomy and ownership mindset — ability to independently drive projects forward, proactively identify blockers, communicate clearly, and make sound decisions without constant oversight.
Confident English communication skills — Upper-Intermediate level or higher, with the ability to communicate effectively in technical and customer-facing environments.

Nice To Haves

Kubernetes / Docker experience in production environments — hands-on experience deploying, managing, and troubleshooting real workloads in containerized environments. Familiarity with Helm charts is a plus.
ML/AI pipeline familiarity — understanding of modern AI product architectures, including inference servers, ASR/TTS systems, or adjacent machine learning infrastructure and workflows.
Banking / fintech industry exposure — familiarity with how enterprise clients in regulated industries evaluate solutions, manage security and compliance considerations, and navigate decision-making processes.

Responsibilities

Integrate with client banking systems via FastAPI / Python Integration Layer
Troubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issues
Deploy and configure platform components via Kubernetes / Helm
Analyze logs, debug incidents, remove technical blockers on the client side
Leverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance.
Own end-to-end integration into client infrastructure
Coordinate deployments, upgrades, and release planning
Manage client expectations and escalations
Work directly with client DevOps / IT teams
Lead architecture selection for new pilots and cluster setup