V102 - Client Intake Receptionist

Job Duck

12d•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an opportunity to become the welcoming voice and first point of contact for clients seeking support from Job Duck. As the Receptionist, you will handle daily phone interactions with professionalism, warmth, and clarity, ensuring each caller feels heard and guided. You will manage call flow, direct inquiries to the appropriate team members, and maintain accurate message tracking to support seamless operations. Someone who communicates gracefully, remains composed under pressure, and naturally builds rapport will excel in this position. This role is ideal for an individual who values consistency, empathy, and high-quality client service.

Requirements

Excellent communication skills
Professional and articulate
Strong attention to detail
Reliable and responsible
Empathetic and sympathetic
Smart and quick to understand context
Ability to manage calls efficiently
Comfortable working with CRM and VOIP tools
Spanish fluency

Responsibilities

Track call details and follow internal communication procedures
Support callers by providing helpful information or routing assistance
Ensure no calls are missed throughout the day
Take clear and accurate messages
Answer incoming phone calls promptly and courteously and direct calls to the appropriate team members
Assist with general front-desk style communication needs as required

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