Customer Intake Coordinator (Receptionist)

Faris Machinery • Commerce City, CO

16h • Onsite

About The Position

The Customer Intake Coordinator (CIC) serves as the first point of contact for customers, visitors, and callers. This highly visible, customer‑facing role is responsible for ensuring a professional, welcoming, and efficient experience by managing incoming phone calls, greeting guests, and directing inquiries accurately to the appropriate departments. The CIC plays a key role in supporting daily service operations and maintaining a positive company image.

Requirements

• High school diploma or equivalent
• Strong punctuality and reliability
• Professional telephone presence and communication skills
• Excellent interpersonal skills with the ability to interact respectfully with customers, visitors, and employees
• Ability to prioritize tasks and manage time effectively
• Basic to intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook) and Windows operating systems

Nice To Haves

• Previous experience in a receptionist, customer service, or administrative support role
• Familiarity with multi‑line phone systems
• Strong organizational skills and attention to detail
• Ability to work independently and proactively identify next tasks
• Comfort supporting administrative projects in a professional office setting

Responsibilities

• Answer incoming phone calls promptly and professionally
• Greet customers and visitors entering the facility
• Accurately direct calls and inquiries to the appropriate department or individual
• Maintain a friendly, professional demeanor at all times
• Develop a working knowledge of departmental responsibilities to ensure efficient call routing
• Ask appropriate follow‑up questions to ensure customer needs are fully understood and addressed
• Remain proactive and engaged during periods when primary reception duties are limited, assisting with additional tasks as needed
• Sort and distribute incoming mail and prepare outgoing mail
• Maintain the greeting board and organize company product literature
• Manage scheduling and the shared conference room calendar
• Organize quarterly company luncheons, including restaurant reservations
• Assist with projects assigned by members of the Executive Leadership Team
• Maintain cleanliness of the break room as needed
• Coordinate with the Service Operations Coordinator (SOC) and Parts Department to ensure phone coverage when temporarily away from the reception desk

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Opportunity to participate in the company incentive program
• Paid Time Off (PTO) and vacation time are earned and administered in accordance with the Employee Handbook and applicable company policies, as amended from time to time
• Additional employer‑sponsored benefit offerings to support employee well‑being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED