Intake Receptionist

The Orthopaedic Institute • Gainesville, FL

6h • Onsite

About The Position

The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at the front desk and/or on the phone. This role involves performing timely assessments of individual needs, providing prompt responses with appropriate resources, and completing patient intake screening by obtaining and documenting all necessary information for appointments. The receptionist will also check patients in, communicate any expected delays, answer and screen phone calls, and handle patient complaints with discretion.

Requirements

• High School Diploma or equivalent
• Excellent customer service skills.
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• Proficient with computer skills including experience with practice management software desired.
• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Fine hand manipulation (keyboarding).

Nice To Haves

• Minimum one year customer service experience preferred but not required

Responsibilities

• Greets visitors entering the practice and directs or escorts them to specific destinations.
• Ensures that reception area is presentable for visitors, as necessary.
• Performs timely assessment of individual needs and provides prompt response with appropriate resources.
• Completes patient intake screening including obtaining and documenting all needing information for all appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answer, screen and forward incoming phone calls, providing information and taking messages.
• Using discretion and independent judgment in handling patent complaints received documents and forwards to appropriate administrative staff.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees