Client Insights Testing Analyst

Citi • Tampa, FL

1d • $76,230 - $106,370 • Onsite

About The Position

The Testing Intermediate Analyst is a developing professional role that handles most problems independently and has some latitude to solve complex problems. The role combines in-depth specialty-area knowledge with an understanding of industry standards and practices, and applies analytical thinking and data-analysis methods to evaluate information and communicate findings. It requires attention to detail, professional judgment, and communication and diplomacy skills when exchanging potentially complex or sensitive information. The quality and timeliness of the work can affect the effectiveness of the analyst’s team and closely related teams.

The analyst supports User Acceptance Testing (UAT), application testing, and product rollouts into production. Working with technology project managers, UAT professionals, users, stakeholders, and development teams, the analyst helps establish testing approaches and plans, executes tests, documents and evaluates results, identifies defects, and recommends improvements. The role may also include software quality assurance testing, coordinating testers and project testing activities, and providing informal guidance to new team members.

This position is in Citi’s Technology Quality family and is based in Irving, Texas. It is full-time, with a listed salary range of $76,230 to $106,370. Eligible employees may also receive incentive or retention awards and benefits, which may vary by jurisdiction, job level, and date of hire.

Requirements

• 2–5 years of testing experience within the financial services industry.
• Knowledge of the Software Development Lifecycle (SDLC) and QA methodologies.
• Knowledge of quality processes.
• Knowledge of relevant operating systems, languages, and database tools; specific software languages depend on the business area.
• Knowledge of defect-tracking systems and processes, including change management.
• Knowledge of automated regression-testing tools.
• Methodical approach to testing and problem solving.
• Bachelor’s/University degree or equivalent experience.

Responsibilities

• Conduct initiatives related to the User Acceptance Testing (UAT) process and product rollout into production.
• Work with technology project managers, UAT professionals, and users to design and implement appropriate application-testing scripts and plans.
• Conduct tests and analyses to determine whether systems or applications meet or exceed specified standards and end-user requirements.
• Work with stakeholders to understand business and functional requirements and develop test plans, test cases, and scripts.
• Execute test scripts according to application requirements documentation.
• Identify defects, recommend appropriate actions, and perform root-cause analyses.
• Coordinate multiple testers and testing activities within a project.
• Retest after corrections to confirm that problems have been resolved.
• Document, evaluate, and research test results for future replication.
• Identify, recommend, and implement process improvements to testing strategies.
• Interface with development teams to clarify requirements or communicate test results.
• Participate in test-strategy meetings.
• Provide informal guidance to new team members.
• Assess risk in business decisions, support compliance with applicable laws, rules, and regulations, follow policy and sound ethical practices, and transparently escalate, manage, and report control issues.
• Perform other duties and functions as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level