Client Experience & Social Media Manager

IV Nutrition•Scottsdale, AZ

3d•$18 - $22•Onsite

About The Position

IV Nutrition Scottsdale is seeking a motivated, creative Client Experience & Social Media Manager to serve as the face and voice of the clinic, both in person and online. This role involves managing the client experience, including welcoming clients, scheduling appointments, managing intake forms, building client relationships, monitoring feedback, and collaborating with the medical team. Additionally, the position is responsible for social media and marketing efforts, including planning, creating, and publishing content across various platforms, managing a content calendar, engaging with followers, supporting local marketing initiatives, and tracking performance metrics.

Requirements

1+ year of customer service experience
Strong writing and communication skills, with a good eye for photo and video content.
Ability to build rapport and put clients at ease.
Organized, detail-oriented, and comfortable managing multiple priorities.
Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.

Nice To Haves

Experience managing social media for a business or brand is strongly preferred.
A passion for health and wellness is a plus.

Responsibilities

Welcome clients and answer questions about our IV hydration and vitamin therapy services.
Schedule appointments, manage client intake forms, and ensure accurate information is collected.
Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
Monitor reviews and client feedback, and respond promptly and professionally.
Collaborate with the medical team to ensure seamless client care.
Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.
Plan, create, and publish content across Instagram, Facebook, TikTok, and other platforms, consistent with IV Nutrition brand standards.
Manage a content calendar that highlights services, promotions, events, and team culture.
Engage with followers, respond to comments and messages, and grow our local online community.
Support local marketing, including community events, partnerships, and promotions that drive new clients and memberships.
Track basic performance metrics, such as engagement, follower growth, and bookings, and use them to improve results.