Customer Experience & Social Media Coordinator

99 Ranch Market•Jersey City, NJ

7d•Onsite

About The Position

99 Ranch Market is seeking a Customer Experience & Social Media Coordinator to support both in-store and online customers while helping create an engaging shopping experience. This role involves customer service, e-commerce order support, social media engagement, and basic store marketing activities. As 99 Ranch Market expands, we have new positions open and welcome new members to grow alongside the family.

Requirements

High school diploma required
1 year of marketing and social media outreach experience preferred
Comfortable on camera and confident creating social media content
Outgoing, energetic, and a natural people person
Familiar with WeChat, Xiaohongshu (RedNote), Instagram, TikTok, and other platforms
Creative, proactive, and full of ideas
Strong communication skills and team collaboration mindset
Passion for food, culture, and the 99 Ranch Market brand
Bilingual (English & Chinese) preferred

Nice To Haves

Bachelor’s degree preferred
1 year of marketing and social media outreach experience

Responsibilities

Provide friendly and helpful customer service in-store and online.
Assist with e-commerce orders, including picking, packing, and preparing orders for customers.
Help respond to e-commerce customer questions and resolve basic order issues.
Support store social media channels such as WeChat, Xiaohongshu/REDnote, Instagram, and TikTok.
Create simple content featuring products, promotions, events, and store highlights.
Encourage loyalty program sign-ups and customer engagement.
Assist with promotional displays, sampling events, and other store marketing activities.
Share customer feedback and product trends with store management.
Support the Store Manager and store team with general operations as needed.