Part Time - Client Experience Lead

DivaDance•Charlotte, NC

8d•$800 - $1,600•Hybrid

About The Position

DivaDance is an adult dance fitness brand operating across North America, dedicated to teaching choreography-based classes in a welcoming, judgment-free space. Their mission is to host fun, sexy, sweaty dance classes that boost memory through choreography, build unstoppable confidence, and provide an incredible community workout. The Client Experience Lead for DivaDance Charlotte is responsible for ensuring potential clients feel welcome, seen, and valued from their initial contact through to becoming a member. This hybrid role involves daily independent work from home for sales pipeline execution (social media and SMS outreach) and a physical presence in the studio 1-3 times per week to host classes. A key aspect of the role is serving as a Sales Coach for the sales team, focusing on developing people, building confidence, and helping others grow.

Requirements

Proven sales or client services experience in a customer-facing sales, account management, or high-touch hospitality role.
Motivation to drive career forward while balancing personal priorities and flexibility.
Contagious joy, positive energy, and emotional maturity.
Excellent communication skills, projecting warmth, energy, and confidence over text, phone calls, and social media.
Passion for leadership, seeing sales as introducing people to a life-changing experience, and helping teammates succeed.
Comfort navigating or learning booking systems (like Mindbody), mass-texting platforms (Messenger AI), call tools (QUO), and social platforms.
Accountability when working independently from home.
Ability to bring magnetic, welcoming energy when hosting clients in the studio.
Thrive on communication and being in sync with teammates and leadership.

Responsibilities

Initiate daily, enthusiastic outreach to new social media followers and leads on Instagram and TikTok using proven scripts.
Actively engage with local businesses and spark conversations with potential local clients online.
Run daily sales reports to track new trial purchases, ensure first classes are booked, and send pre-class reminders.
Conduct daily Confidence Calls with trial clients to discover their 'why,' understand their learning hopes, and align their goals with DivaDance.
Manage post-class follow-ups via text and phone calls after a client's first, third, and final trial visits.
Compile roster summaries for teammates hosting class to prepare them for trial clients and post-class conversion conversations.
Update end-of-class announcements with DivaDance events, promotions, and information clients should know, including how to submit reviews and join programs.
Confidently educate trial clients on membership tiers and packages to convert first-time visitors into long-term members.
Host in-person studio classes 1-3 times per week, greeting new faces and driving high energy to boost client retention, and conducting post-class conversion conversations.
Serve as the internal sales coach for the sales team, sharing strategies, reinforcing outreach techniques, and helping the team hit booking and conversion goals.
Maintain accurate, transparent tracking of sales in an internal spreadsheet for performance reporting and compensation.