Part Time - Client Experience Lead

DivaDance • Charlotte, NC

6d • Hybrid

About The Position

The Client Experience Lead for DivaDance Charlotte is responsible for being the ultimate matchmaker and community builder for the studio. The primary goal is to ensure potential clients feel welcome, seen, and valued from their very first contact through to their decision to become a lasting DivaDance member. This is a hybrid position requiring a mix of independent work from home and a vibrant physical presence in the studio. The role involves owning the sales pipeline by executing daily outreach via social media and SMS from home, while also hosting in-person studio classes 1 to 3 times per week to connect directly with the community. Additionally, the Client Experience Lead will serve as the Sales Coach for the entire sales squad, focusing on developing people, building confidence, and helping others grow.

Requirements

• Proven sales or client services experience in a customer-facing sales, account management, or high-touch hospitality role.
• Motivated to drive career forward while balancing personal priorities.
• Contagious joy, positive energy, and emotional maturity.
• Excellent communicator who can effortlessly project warmth, energy, and confidence over text, phone calls, and social media.
• Passionate about sales and introducing people to a life-changing, confidence-boosting experience.
• Enjoys helping teammates succeed.
• Comfortable navigating or learning booking systems (like Mindbody), mass-texting platforms (Messenger AI), call tools (QUO), and social platforms.
• Accountable when working independently from home.
• Magnetic, welcoming energy when hosting clients in the studio.
• Thrives on communication and being in sync with teammates and leadership.
• Alignment with DivaDance Charlotte's Core Values: Teamwork, Ownership, Positivity, Curiosity, Engagement.

Nice To Haves

• Experience in a sales coaching role.

Responsibilities

• Initiate daily, enthusiastic outreach to new social media followers and leads on Instagram and TikTok using proven scripts.
• Actively engage with local businesses and spark conversations with potential local clients online.
• Run sales reports daily to track new trial purchases, ensure their first classes are successfully booked, and send warm pre-class reminders to clients.
• Conduct daily Confidence Calls with trial clients to discover their emotional "why," find out what they hope to learn, and align their goals with DivaDance.
• Manage post-class follow-ups via text and phone calls after a client's first, third, and final trial visits to keep them excited and successfully answer questions about continuing.
• Compile roster summaries for teammates hosting class so they are well prepared to welcome trial clients to class and conduct post-class conversion conversations.
• Update end of class announcements based on DivaDance events, promotions and information that clients should know about, including how to submit google reviews and join upcoming programs.
• Confidently educate trial clients on membership tiers and packages, turning first-time visitors into passionate, long-term members.
• Host in-person studio classes 1 to 3 times per week, greeting new faces and driving high energy in the room to boost client retention, and conducting post-class conversion conversations with new clients.
• Serve as the internal sales coach for the rest of the sales team, sharing strategies, reinforcing outreach techniques, and helping the team hit booking and conversion goals.
• Maintain accurate, transparent tracking of sales in an internal spreadsheet to guarantee proper performance reporting and compensation.
• Work closely with the DivaDance leadership team including the Social Media Lead, Team Manager and Owner to ensure a champagne quality experience for clients and members.

Benefits

• $20 per hour
• Competitive commission structure
• Uncapped Commissions: Earn extra money for every sign-up! Commissions range from $2 to $40 per sale depending on the package type, plus additional bonuses based on monthly sales goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed