Client Experience Concierge

Arista Non-DVM•Durham, NC

22h•Onsite

About The Position

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times. This role focuses on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet. The Concierge works closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet. They facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels. The Concierge is the friendly and professional face of the Arista hospital and is responsible for maintaining a clean and comfortable lobby & exam room environment.

Requirements

Comfort in hospital clinical environment required
Customer service experience required
Commitment to exceptional customer service, high-quality care, and overall excellence
Ability to multitask and prioritize during busy times
Ability to kindly and compassionately communicate with clients during times of stress
Ability to calmly and professionally defuse tension and recognize when to seek appropriate support as needed
Clear and friendly verbal and written communication skills (in-person, telephone, texting, etc)
Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
Frequent standing, bending, walking, lifting (up to 20lbs), carrying, and reaching
Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
Ability to meet any position-specific screening requirements
Must be at least 18 years of age at time of hire

Nice To Haves

Experience in veterinary general practice and specialty/emergency veterinary medicine preferred

Responsibilities

Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet
Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet
Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels
Be the friendly and professional face of the Arista hospital
Maintain a clean and comfortable lobby & exam room environment